Warranty

A. Who the warranty covers

This warranty extends to the original purchaser of the product. The product must be purchased directly from Thuma. Please maintain a copy of your receipt for proof of purchase.

B. Duration of coverage

This warranty lasts for the lifetime of the product. 

C. What the warranty covers

This warranty covers any breakage of or defects in the wooden frame, including the slats. Any breakage must occur while the product is in normal “bedroom” use. The frame must be assembled correctly. Thuma will repair or replace, in our discretion, damaged or defective products that are covered by this warranty. We may replace your product with a similar product of a similar value.

D. What the warranty does not cover

This warranty does not cover damage that occurs to the product in transit; damage caused by modifying, attempting to fix, or otherwise altering the product; physical abuse of the product including but not limited to burns, cuts, or stains; damage caused by a natural disaster or other catastrophe such as flood or fire; damage resulting from negligence; normal wear and tear; small cracks, dents, or stains that do not affect the functionality of the product; or a change of mind. This warranty does not cover products purchased or used in hospitality, home rental, or other business use cases. The PillowBoard, including the PillowBoard Cover, is not covered under this warranty.

E. How to get service

Please email our Concierge team at help@thuma.co. Photos of the damage or defects must be provided for review. All warranty claims are subject to inspection by Thuma. We reserve sole discretion to determine whether or not damages are covered under this warranty.

F. Disclaimer

This warranty is the sole and exclusive warranty. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who the warranty covers

This warranty extends to the original purchaser of the product. The product must be purchased directly from Thuma. Please maintain a copy of your receipt for proof of purchase.

B. Duration of coverage

This warranty lasts for the lifetime of the product. 

C. What the warranty covers

This warranty covers any breakage or any defects in materials or workmanship. Any damage must occur while the product is in normal use. The product must be assembled correctly. Thuma will repair or replace, in our discretion, damaged or defective products that are covered by this warranty. We may replace your product with a similar product of a similar value.

D. What the warranty does not cover

This warranty does not cover damage that occurs to the product in transit; damage caused by modifying, attempting to fix, or otherwise altering the product; physical abuse of the product including but not limited to burns, cuts, or stains; damage caused by a natural disaster or other catastrophe such as flood or fire; damage resulting from negligence; normal wear and tear; small cracks, dents, or stains that do not affect the functionality of the product; or a change of mind. This warranty does not cover products purchased or used in hospitality, home rental, or other business use cases.

E. How to get service

Please email our Concierge team at help@thuma.co. Photos of the damage or defects must be provided for review. All warranty claims are subject to inspection by Thuma. We reserve sole discretion to determine whether or not damages are covered under this warranty.

F. Disclaimer

This warranty is the sole and exclusive warranty. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who the warranty covers

This warranty extends to the original purchaser of the product. The product must be purchased directly from Thuma. Please maintain a copy of your receipt for proof of purchase.

The Mattress warranty is only valid if the law tag is attached and has not been altered or tampered with. An attached, unaltered law tag is required to identify The Mattress. The Mattress warranty is void if The Mattress cannot be properly identified.

The Mattress, which comes in a compressed and rolled manner, also referred to as “bed-in-a-box,” must be opened within thirty (30) days of receiving The Mattress to prevent compression for an extended period of time.

B. Duration of coverage

This warranty lasts 15 years from the date of purchase. 

C. What the warranty covers

This warranty covers the following defects or damage:

• Any visible indentation equal to or greater than one and a half (1.5) inches that does not result from a faulty, improper, or unsupportive foundation, box spring, or base.

• Any cosmetic damage to The Mattress that is not caused by normal wear and tear and that affects the performance of The Mattress.

• Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling.

• Any manufacturing defect in The Mattress cover such as the fabric tearing or stitching unraveling

D. What the warranty does not cover

This warranty does not cover damage that occurs to the product in transit; damage caused by modifying, attempting to fix, or otherwise altering the product; physical abuse of the product including but not limited to burns, cuts, or stains; damage caused by a natural disaster or other catastrophe such as flood or fire; damage resulting from negligence; an expected increase in softness due to normal usage; damage associated with an improper bed frame, foundation, box spring, or base as determined by Thuma; normal wear and tear; failure to keep The Mattress clean and free of stains or unsanitary conditions; mold, odors, and/or discoloration caused by abnormal care including liquid spills, improper ventilation, humid climates and/or exposure to excessive water or humidity; comfort preference; or a change of mind. This warranty does not cover products purchased or used in hospitality, home rental, or other business use cases.

E. How to get service

Please email our Concierge team at help@thuma.co. Photos of the damage or defects must be provided for review. All warranty claims are subject to inspection by Thuma. We reserve sole discretion to determine whether or not damages are covered under this warranty.

F. Disclaimer

This warranty is the sole and exclusive warranty. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who the warranty covers

This warranty extends to the original purchaser of the product. The product must be purchased directly from Thuma. Please maintain a copy of your receipt for proof of purchase.


B. Duration of coverage

This warranty lasts for the lifetime of the product. 

C. What the warranty covers

This warranty covers any breakage or any defects in materials or workmanship. Any damage must occur while the product is in normal use. The product must be assembled correctly. Thuma will repair or replace, in our discretion, damaged or defective products that are covered by this warranty. We may replace your product with a similar product of a similar value.

D. What the warranty does not cover

This warranty does not cover damage that occurs to the product in transit; damage caused by modifying, attempting to fix, or otherwise altering the product; physical abuse of the product including but not limited to burns, cuts, or stains; damage caused by a natural disaster or other catastrophe such as flood or fire; damage resulting from negligence; normal wear and tear; small cracks, dents, or stains that do not affect the functionality of the product; or a change of mind. This warranty does not cover products purchased or used in hospitality, home rental, or other business use cases. 

E. How to get service

Please email our Concierge team at help@thuma.co. Photos of the damage or defects must be provided for review. All warranty claims are subject to inspection by Thuma. We reserve sole discretion to determine whether or not damages are covered under this warranty. 

F. Disclaimer

This warranty is the sole and exclusive warranty. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who the warranty covers

This warranty extends to the original purchaser of the product. The product must be purchased directly from Thuma. Please maintain a copy of your receipt for proof of purchase. This warranty covers the Linen Sheet Set, Cotton Percale Sheet Set, Linen Pillowcase Set, Cotton Percale Pillowcase Set, Linen Duvet Cover, Cotton Percale Duvet Cover, Linen Sham Set, Cotton Percale Sham Set, Linen Quilted Sham Set, Linen Box Quilt, Down Alternative Duvet Insert, and Down Alternative Pillow.

B. Duration of coverage

This warranty lasts for one year from the date of original purchase of this product.

C. What the warranty covers

This warranty covers any defects in materials or workmanship. Thuma will repair or replace, in our discretion, damaged or defective products that are covered by this warranty. We may replace your product with a similar product of a similar value.

D. What the warranty does not cover

This warranty does not cover damage that occurs to the product in transit; damage caused by modifying, attempting to fix, or otherwise altering the product; physical abuse of the product including but not limited to burns, cuts, or stains; damage caused by a natural disaster or other catastrophe such as flood or fire; damage resulting from negligence; normal wear and tear; small cracks, dents, or stains that do not affect the functionality of the product; or a change of mind. This warranty does not cover products purchased or used in hospitality, home rental, or other business use cases.

E. How to get service

Please email our Concierge team at help@thuma.co. Photos of the damage or defects must be provided for review. All warranty claims are subject to inspection by Thuma. We reserve sole discretion to determine whether or not damages are covered under this warranty.

F. Disclaimer

This warranty is the sole and exclusive warranty. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who the warranty covers

This warranty extends to the original purchaser of the product. The product must be purchased directly from Thuma. Please maintain a copy of your receipt for proof of purchase.

B. Duration of coverage

This warranty lasts for the lifetime of the product. 

C. What the warranty covers

This warranty covers any breakage or any defects in materials or workmanship. Any damage must occur while the product is in normal use. The product must be assembled correctly. For the avoidance of doubt, correct assembly and normal use is limited to a vertical stack of five (5) drawers. Thuma will repair or replace, in our discretion, damaged or defective products that are covered by this warranty. We may replace your product with a similar product of a similar value.

D. What the warranty does not cover

This warranty does not cover damage that occurs to the product in transit; damage caused by modifying, attempting to fix, or otherwise altering the product; physical abuse of the product including but not limited to burns, cuts, or stains; damage caused by a natural disaster or other catastrophe such as flood or fire; damage resulting from negligence; normal wear and tear; small cracks, dents, or stains that do not affect the functionality of the product; or a change of mind. This warranty does not cover products purchased or used in hospitality, home rental, or other business use cases.

E. How to get service

Please email our Concierge team at help@thuma.co. Photos of the damage or defects must be provided for review. All warranty claims are subject to inspection by Thuma. We reserve sole discretion to determine whether or not damages are covered under this warranty.

F. Disclaimer

This warranty is the sole and exclusive warranty. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who the warranty covers

This warranty extends to the original purchaser of the product. The product must be purchased directly from Thuma. Please maintain a copy of your receipt for proof of purchase.

B. Duration of coverage

This warranty lasts for the lifetime of the product. 

C. What the warranty covers

This warranty covers any breakage or any defects in materials or workmanship. Any damage must occur while the product is in normal use. The product must be assembled correctly. For the avoidance of doubt, correct assembly and normal use is limited to a vertical stack of max 47". Thuma will repair or replace, in our discretion, damaged or defective products that are covered by this warranty. We may replace your product with a similar product of a similar value.

D. What the warranty does not cover

This warranty does not cover damage that occurs to the product in transit; damage caused by modifying, attempting to fix, or otherwise altering the product; physical abuse of the product including but not limited to burns, cuts, or stains; damage caused by a natural disaster or other catastrophe such as flood or fire; damage resulting from negligence; normal wear and tear; small cracks, dents, or stains that do not affect the functionality of the product; or a change of mind. This warranty does not cover products purchased or used in hospitality, home rental, or other business use cases.

E. How to get service

Please email our Concierge team at help@thuma.co. Photos of the damage or defects must be provided for review. All warranty claims are subject to inspection by Thuma. We reserve sole discretion to determine whether or not damages are covered under this warranty.

F. Disclaimer

This warranty is the sole and exclusive warranty. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who the warranty covers

This warranty extends to the original purchaser of the product. The product must be purchased directly from Thuma. Please maintain a copy of your receipt for proof of purchase.

B. Duration of coverage

This warranty lasts for the lifetime of the product. 

C. What the warranty covers

This warranty covers any breakage or any defects in materials or workmanship. Any damage must occur while the product is in normal use. The product must be assembled correctly. For the avoidance of doubt, correct assembly and normal use is limited to a vertical stack of max 47". Thuma will repair or replace, in our discretion, damaged or defective products that are covered by this warranty. We may replace your product with a similar product of a similar value.

D. What the warranty does not cover

This warranty does not cover damage that occurs to the product in transit; damage caused by modifying, attempting to fix, or otherwise altering the product; physical abuse of the product including but not limited to burns, cuts, or stains; damage caused by a natural disaster or other catastrophe such as flood or fire; damage resulting from negligence; normal wear and tear; small cracks, dents, or stains that do not affect the functionality of the product; or a change of mind. This warranty does not cover products purchased or used in hospitality, home rental, or other business use cases.

E. How to get service

Please email our Concierge team at help@thuma.co. Photos of the damage or defects must be provided for review. All warranty claims are subject to inspection by Thuma. We reserve sole discretion to determine whether or not damages are covered under this warranty.

F. Disclaimer

This warranty is the sole and exclusive warranty. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who the warranty covers

This warranty extends to the original purchaser of the product. The product must be purchased directly from Thuma. Please maintain a copy of your receipt for proof of purchase.

B. Duration of coverage

This warranty lasts for the lifetime of the product. 

C. What the warranty covers

This warranty covers any breakage or any defects in materials or workmanship. Any damage must occur while the product is in normal use. The product must be assembled correctly. For the avoidance of doubt, correct assembly and normal use is limited to a vertical stack of max 47". Thuma will repair or replace, in our discretion, damaged or defective products that are covered by this warranty. We may replace your product with a similar product of a similar value.

D. What the warranty does not cover

This warranty does not cover damage that occurs to the product in transit; damage caused by modifying, attempting to fix, or otherwise altering the product; physical abuse of the product including but not limited to burns, cuts, or stains; damage caused by a natural disaster or other catastrophe such as flood or fire; damage resulting from negligence; normal wear and tear; small cracks, dents, or stains that do not affect the functionality of the product; or a change of mind. This warranty does not cover products purchased or used in hospitality, home rental, or other business use cases.

E. How to get service

Please email our Concierge team at help@thuma.co. Photos of the damage or defects must be provided for review. All warranty claims are subject to inspection by Thuma. We reserve sole discretion to determine whether or not damages are covered under this warranty.

F. Disclaimer

This warranty is the sole and exclusive warranty. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who the warranty covers

This warranty extends to the original purchaser of the product. The product must be purchased directly from Thuma. Please maintain a copy of your receipt for proof of purchase.

B. Duration of coverage

This warranty lasts for the lifetime of the product. 

C. What the warranty covers

This warranty covers any breakage or any defects in materials or workmanship. Any damage must occur while the product is in normal use. The product must be assembled correctly. For the avoidance of doubt, correct assembly and normal use is limited to a vertical stack of max 47". Thuma will repair or replace, in our discretion, damaged or defective products that are covered by this warranty. We may replace your product with a similar product of a similar value.

D. What the warranty does not cover

This warranty does not cover damage that occurs to the product in transit; damage caused by modifying, attempting to fix, or otherwise altering the product; physical abuse of the product including but not limited to burns, cuts, or stains; damage caused by a natural disaster or other catastrophe such as flood or fire; damage resulting from negligence; normal wear and tear; small cracks, dents, or stains that do not affect the functionality of the product; or a change of mind. This warranty does not cover products purchased or used in hospitality, home rental, or other business use cases.

E. How to get service

Please email our Concierge team at help@thuma.co. Photos of the damage or defects must be provided for review. All warranty claims are subject to inspection by Thuma. We reserve sole discretion to determine whether or not damages are covered under this warranty.

F. Disclaimer

This warranty is the sole and exclusive warranty. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who the warranty covers

This warranty extends to the original purchaser of the product. The product must be purchased directly from Thuma. Please maintain a copy of your receipt for proof of purchase.

B. Duration of coverage

This warranty lasts for one year from the date of original purchase of this product.

C. What the warranty covers

This warranty covers any defects in materials or workmanship. Thuma will repair or replace, in our discretion, damaged or defective products that are covered by this warranty. We may replace your product with a similar product of a similar value.

D. What the warranty does not cover

This warranty does not cover damage that occurs to the product in transit; damage caused by modifying, attempting to fix, or otherwise altering the product; minor and normal differences between color and texture from website images; shading or pile reversal due to varying weights and traffic on the product’s surface; normal shedding and pilling caused by use and maintenance; fading caused by continuous exposure to sunlight; physical abuse of the product including but not limited to burns, cuts, or stains; damage caused by pets; damage caused by persistent moisture; damage caused by a natural disaster or other catastrophe such as flood or fire; damage resulting from negligence or improper maintenance; normal wear and tear; or a change of mind. This warranty does not cover products purchased or used in hospitality, home rental, or other business use cases. 

E. How to get service

Please email our Concierge team at help@thuma.co. Photos of the damage or defects must be provided for review. All warranty claims are subject to inspection by Thuma. We reserve sole discretion to determine whether or not damages are covered under this warranty. 

F. Disclaimer

This warranty is the sole and exclusive warranty. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.